- Service Provider shall commit the appropriate number of Agents who are native or Near Native in the languages specified in order to effectively provide the Services and meet WDT requirements.
- Each Agent shall have a minimum of two (2) years of call center experience
- Each Agent shall have a minimum of two (2) years of computer experience and basic computer skills
- Each Agent shall have a minimum of two (2) years of technical support experience in software or hardware companies
Agent Responsibilities
Level 1 (L1) Agent:
- Deliver high quality customer support via phone, email, chat and social media
- Assist customers in resolving technical issues
- Deliver First Call Resolution (FCR) by resolving customer issues during the first contact
- Maintain high customer satisfaction rate
- Assist customers with RMA activities
📌 Hindi Voice Process (Telangana)
🏢 Movate Technologies
📍 Telangana
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.