Roles and Responsibility

- Manage and lead a team of customer service representatives to achieve high levels of customer satisfaction.
- Develop and implement effective strategies to improve customer engagement and loyalty.
- Collaborate with cross-functional teams to identify and resolve complex customer issues.
- Analyze customer feedback and provide insights to enhance the overall customer experience.
- Coach and train team members to improve their performance and productivity.
- Monitor and report on key performance indicators to ensure continuous improvement.

Job Requirements

- Proven experience as a Team Leader in an international BPO setting.
- Strong knowledge of CRM systems and processes.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced workplace and adapt to changing priorities.
- Strong problem-solving and analytical skills.
- Experience in managing and leading a team of customer service representatives.

📌 Team Leader - International (Tamil Nadu)
🏢 TP
📍 Tamil Nadu