Job Description:

Key Responsibilities

- Provide Level 2 production support for enterprise applications.
- Monitor application health, batch jobs, and production environments.
- Analyze and resolve production incidents within defined SLAs.
- Perform root cause analysis (RCA) and implement preventive measures.
- Develop and maintain Shell scripts for automation, monitoring, and operational activities.
- Write and optimize complex SQL queries for troubleshooting, data validation, and issue resolution.
- Support application deployments and post-release validation.
- Coordinate with L3, development, infrastructure, and business teams for issue resolution.
- Perform log analysis and identify application performance bottlenecks.
- Execute change requests and production releases following ITIL processes.
- Prepare support documentation, SOPs, and knowledge base articles.




- Participate in on-call and rotational support as required.

Mandatory Skills

- 38 years of experience in Application/Production Support.
- Strong hands-on experience with Unix/Linux Shell Scripting.
- Strong SQL skills, including complex queries, joins, stored procedures, and performance tuning.
- Experience in production incident management and troubleshooting.
- Valuable understanding of Unix/Linux commands and file systems.
- Experience with batch job monitoring and scheduling.
- Knowledge of log analysis and debugging techniques.
- Familiarity with ITIL processes (Incident, Problem, and Change Management).
- Excellent analytical, troubleshooting, and communication skills.

📌 Support (Tamil Nadu)
🏢 CGI
📍 Tamil Nadu