Job Summary: KEY Responsibilities: Oversee daily customer service operations and team performance. Train, mentor, and develop customer support representatives. Handle customer escalations and complex service issues. Develop and implement customer service policies and best practices. Monitor KPIs such as TAT, response time, resolution rate, and customer satisfaction scores. Analyze customer feedback to identify service improvement opportunities. Collaborate with sales, marketing, and product teams to improve customer experience. Manage customer support tools and online data updates. Ensure compliance with company policies and industry regulations. Stay updated on customer service trends and technologies. Supervising and training customer service representatives. Developing and implementing customer service policies and procedures. Monitoring customer satisfaction and handling escalations. Analyzing customer feedback and improving support strategies. Collaborating with sales and product teams to enhance customer experience.
- Proven experience as a Customer Service Manager or Support Lead.
- Strong knowledge or ability to learn and use CRM software.
- Excellent problem-solving and conflict resolution skills.
- Ability to lead, train and motivate a service team.
- Strong communication and interpersonal skills.
- Experience in analyzing customer data and implementing service improvements.
- Ability to handle high-pressure situations and escalations.
- Knowledge of customer service best practices and industry standards.
Education Requirements: Graduate or Post graduate in any discipline
Salary: INR 3-5 lacs per year (based upon candidate's caliber)
Benefits: Health insurance Performance and efforts-based incentives
Schedule: Day shift
Supplemental pay types: Travel expenses as per policy
Looking for candidates who have a consistent spark towards learning, design mindset, performance oriented and passion for growth opportunities. Unmarried candidates will be preferred (However if married candidates share the same spark and can manage work vs life balance are also welcome to apply)
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Customer Relationship Manager/Executiveu200b (Tamil Nadu)
🏢 Verifitech
📍 Tamil Nadu
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