Job Description

The Executive - Sales Coordination (Key Account Sales) is responsible for providing critical administrative and operational support to the Key Account Sales team. This role is focused on managing key client relationships, ensuring seamless coordination of sales activities and order execution activities for customers and maintaining high standards of customer service to support the growth of key accounts business. The position requires close collaboration with internal teams and direct communication with clients to ensure the successful delivery of products and services.

What You Will Do

1. Key Account Sales Support:
- Support the Key Account Sales team in managing key client accounts, ensuring customer needs are met with accuracy and timeliness.
- Coordinate with clients/sales team for pre order /post order site survey, product delivery at site, handling challenges and escalations and post delivery support.
- Prepare customized trackers and updates for customer .
- Monitor the status of key accounts, track sales execution progress, and proactively identify opportunities for customer satisfaction and repeat business.

- Client Relationship Management:

- Act as a key point of contact for assigned key accounts, providing exceptional customer service and resolving any issues or concerns.
- Build and maintain long-term relationships with key decision-makers within client organizations.
- Assist in coordinating meetings, follow-ups, and reviews with key clients along with sales team.

- Sales Reporting & Documentation:

- Maintain accurate records of key account activities, including sales data, correspondence, and meeting notes, delivery dates & schedules.
- Generate reports against targets for key accounts customers.
- Track the status of ongoing and current business opportunities within assigned key accounts.

- Internal Coordination & Communication:

- Liaise with internal departments (e.g., operations, finance,



logistics, sales, product & mktg teams ) to ensure smooth execution of orders and timely deliveries.
- Facilitate communication between the sales team and other functions to resolve any issues and ensure customer satisfaction.
- Coordinate with internal resources for the development of key account proposals and presentations.

- Order Management & Follow-Up:

- Ensure that all orders from key accounts are processed accurately and on time for site inspection and onward deliveries.
- Follow up on pending orders, provide updates to clients, and address any delivery or product-related issues promptly.
- Assist in key handover, payment follow-ups, and documentation for key account transactions.

- Market Intelligence & Support:

- Monitor industry trends, competitor activities, and market conditions relevant to key accounts and the sales process.
- Provide insights and suggestions to the sales team to enhance account management strategies.
- Assist in identifying opportunities for upselling and cross-selling within key accounts.

Who we are looking for:

- Qualification: Bachelors degree, PGDM in Sales, Marketing , operations or a related field.
- 3 to 5 years of experience in sales coordination, account management, or a related role at regional level.
- Familiarity with Key Account Sales and relationship management strategies.
- Proficiency in MS Office (Word, Excel, PowerPoint) and CRM software (Salesforce, Zoho, etc.).
- Strong organizational and communication skill





Interested candidates can mail their resumes at [email protected]

Thank you and Regards,

Vinita Kadam

Senior Consultant- Sourcing

T (+91) 022 66816930

215 - ATRIUM, Unit no. 215, 2nd floor, C - Wing,

Andheri - Kurla Road, Andheri East,

Mumbai 400069,Maharashtra I India

[email protected]

persolindia.com

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