Job Title: CRM Executive - Collections
Location: Thiruvanmiyur
Industry: Real Estate
Employment Type: Full-time

Work Timings: 8.30am - 5.00pm (6 days of working)

NOTE: Mention HR Name as "VENISHYA HR" in the interview form/Resume

About the Role

We are looking for a customer-focused and target-driven CRM Executive to manage post-sales customer relationships and ensure timely collection of payments from homebuyers. This role involves regular follow-up, query resolution, and coordination with internal teams to ensure smooth payment processes.

Key Responsibilities

- Act as the primary point of contact for customers post-booking until handover.
- Ensure timely collection of scheduled payments as per the agreement.
- Follow up with customers through calls, emails, and reminders for overdue payments.
- Maintain accurate payment records in the CRM system.
- Coordinate with the Finance team to reconcile payment receipts.
- Handle customer queries related to payment schedules, dues, and project milestones.
- Share demand letters, receipts, and payment acknowledgments with customers.




- Escalate collection delays to management when required.
- Build and maintain solid relationships with customers to ensure satisfaction and trust.
- Support in preparing collection reports and MIS for management review.

Key Skills & Competencies

- Excellent communication and interpersonal skills.
- Strong negotiation and persuasion abilities.
- Customer service mindset with problem-solving skills.
- Knowledge of real estate payment terms and RERA compliance (preferred).
- Proficiency in CRM tools and MS Excel.
- Ability to work under pressure to meet collection targets.

Qualifications & Experience

- Any Graduate
- 1 to 8 years of experience in CRM/Collections in the real estate or any field.
- Experience in handling customer accounts and payment follow-ups.

Benefits

- Competitive salary & incentives.
- Career growth opportunities.

Exposure to premium real estate projects

Interested Candidates can apply to:

[email protected]

(phone hidden)

📌 Crm Executive (Tamil Nadu)
🏢 Casagrand
📍 Tamil Nadu