Locations: Pune/ Bengaluru/ Hyderabad/ Chennai

Key Responsibilities

Architecture & Solution Design

- Define end to end ServiceNow TSOM architecture aligned to enterprise IT Operations strategy
- Design scalable and resilient solutions leveraging:
- ITOM Discovery
- Service Mapping
- Event Management
- Operational Intelligence
- Cloud Observability
- AIOps capabilities
- Drive architectural decisions for hybrid, multi cloud, and on prem environments

Implementation & Delivery

- Lead and oversee implementation of TSOM solutions across large enterprise landscapes
- Define integration patterns with:
- Monitoring tools (Splunk, Dynatrace, AppDynamics, Azure Monitor, AWS CloudWatch, etc.)
- CMDB data sources
- Third party observability platforms
- Ensure CMDB health, governance, and data accuracy using Discovery and Service Mapping

Technical Leadership

- Act as Technical Authority for TSOM solutions and best practices
- Review and approve technical designs, configurations, and customizations
- Mentor developers, administrators, and consultants on TSOM architecture and standards
- Conduct technical workshops and design sessions with stakeholders

AIOps & Observability

- Design and implement AIOps-driven event correlation and noise reduction
- Enable proactive operations through anomaly detection and predictive insights
- Optimize operational workflows using event rules, alerts, and automations

Governance & Optimization

- Define TSOM governance, standards, and architectural guardrails
- Drive performance optimization,



stability, and scalability of ServiceNow platform
- Ensure alignment with ServiceNow best practices and upgrade strategies

Stakeholder & Client Engagement

- Partner with IT leadership, operations teams, and business stakeholders
- Translate business requirements into technical solutions
- Support pre sales activities including solution design, estimations, and proposals

Required Skills & Qualifications

ServiceNow Expertise

- 8+ years of hands on experience with ServiceNow ITOM / TSOM
- Strong expertise in:
- ITOM Discovery
- Service Mapping
- Event Management
- Operational Intelligence
- CMDB architecture & data modeling
- Experience with ServiceNow scripting (JavaScript, Glide APIs)

IT Operations & Monitoring

- Solid understanding of:
- ITSM, ITOM, and IT Operations processes
- Enterprise monitoring and observability architectures
- Hybrid infrastructure, cloud, containers, and microservices
- Experience integrating ServiceNow with leading monitoring tools

Architecture & Design

- Proven experience as Architect / Lead Consultant on large scale ServiceNow programs
- Deep understanding of:
- Distributed systems
- Network, server, storage, and cloud technologies
- Strong documentation and design skills (HLDs, LLDs, architecture diagrams)

Soft Skills

- Excellent communication and stakeholder management skills
- Ability to influence senior leadership and technical teams
- Strong problem solving and analytical mindset

📌 ServiceNow Technical Architect (Telangana)
🏢 Spot Your Leaders
📍 Telangana