The Service Desk Agent is the first point of contact for employees who need IT help. The role involves answering calls, chats, and emails, resolving common technical issues, and routing complex problems to the right team. The main goal is to provide quick support and a outstanding customer experience.
1. Good French speaking and writing skills
2. Strong communication and customerhandling skills
3. Basic IT troubleshooting (laptop, desktop, email, VPN, applications)
4. Experience with ServiceNow or any ticketing tool
5. Active Directory and Microsoft 365 basics
6. Ability to identify incidents vs service requests
7. Ability to work in shifts and handle calls, chats, and emails
📌 Service Desk Engineer+ French (Tamil Nadu)
🏢 Cognizant
📍 Tamil Nadu
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