Roles and Responsibilities

- Provide exceptional customer support through phone calls, emails, or chats to resolve customer queries and concerns.

- Handle inbound/outbound calls with a focus on resolving issues promptly and efficiently.

- Utilize excellent communication skills to build solid relationships with customers and ensure their satisfaction.

- Collaborate with internal teams to resolve complex issues that require escalation.

- Maintain accurate records of all interactions with customers using CRM software.

Desired Candidate Profile

- 1-4 years of experience in BPO/Call Centre environment handling International Voice process (preferably).

- Strong French language proficiency for effective communication with international clients.
- MA French/B A French, B1 and B2 French

- Ability to work flexible shifts including rotational shifts (24x7) as per business requirements.

- Excellent problem-solving skills to handle multiple tasks simultaneously during peak hours.

📌 Walkin For French Customer Support (Tamil Nadu)
🏢 Cognizant
📍 Tamil Nadu