Job Responsibilities:

- Handle inbound and outbound customer calls in Hindi.
- Resolve customer queries and provide accurate information.
- Maintain a professional and courteous approach while interacting with customers.
- Record customer interactions and update the CRM system.
- Escalate complex issues to the concerned team when required.
- Ensure customer satisfaction by providing timely resolutions.
- Meet quality and productivity targets.

Eligibility Criteria:

- Minimum qualification: Any Graduate.
- Excellent Hindi communication skills are mandatory.
- Basic English communication is preferred.
- Basic computer knowledge and typing skills.
- Strong customer service and problem-solving skills.
- Ability to work in rotational shifts (if applicable).
- Freshers are welcome to apply.

Preferred Skills:

- Valuable listening and communication skills.
- Positive attitude and willingness to learn.
- Ability to handle customer concerns calmly and professionally.
- Team player with a customer-focused approach.

📌 Customer Support-Hindi (Tamil Nadu)
🏢 SummitWorks Technologies
📍 Tamil Nadu