- Answer inbound calls and make outbound calls to customers

- Answer customer queries through chat or through emails

- Identify and assess customers' needs to achieve satisfaction

- Research required information using available resources to provide solution to customer

- Ensure correct resolution is being provided to customer

- Exhibit customer service skills by logically and timely closure of queries

- Update portal / CRM with customer query and solution provided and details of conversation

- Ensure customer expectations are met or, where possible, exceeded

- Meet or exceed project goals

- Adaptable to accommodate project delivery pertaining to timings and schedules

- Enhancing knowledge through internal training as per domain requirements

- Adherence to process requirements and produce necessary reports as per project requirement

Required Skills:

- Excellent Verbal and written communication skills.

- 6 Months - 3 Years of experience in international voice

- Candidates should be willing to work in UK Shift (2 PM to 11 PM) with Any Graduation.

- 5 days working Mon - Fri

- One Way - Drop facility will be provided for female employees

📌 Customer Service Associate - UK Voice Process (Tamil Nadu)
🏢 IRIS KPO Resourcing
📍 Tamil Nadu