Job Title: Associate Customer Support Voice Process

Location: Hyderabad Hitech City

Interview Location: Hitech City Divya Sree Omega Budling Block C Hitech-city Hyderabad

Salary: 2.00 LPA To 3.00 LPA

Language Proficiency:

- Mandatory: English & Hindi Mandatory + Required any Additional Languages

Qualifications & Applicant Specifications:

- Intermediate Graduate in any discipline
- Excellent Communication Skills:
- Well-articulated sentences
- Strong comprehension, expression, tone & pronunciation
- Speech clarity, perfect diction, and fluency
- Verbal: English & Hindi (primary), regional languages (secondary) must Required
- Written: English, Hindi, and regional languages

Key Responsibilities:

- Handle inbound and outbound calls professionally with solid communication skills
- Act as an advisor to customers, assisting with queries and providing resolutions
- Follow up and provide updates to customers within promised timelines
- Document all interactions accurately in CRM as per guidelines




- Capture relevant notes from customer conversations for future reference
- Provide timely Voice of Customer (VOC) insights to the team for product improvement
- Adhere to login and production hours:
- Total: 9:00 Hours
- Maintain punctuality and follow break schedules
- Shift Timings:
- Male employees: Rotational day shifts
- Female employees: Rotational day shifts
- Stay updated with process knowledge and daily updates

Skills Required

- Strong verbal and written communication
- Customer-centric approach with problem-solving ability
- Ability to multitask and work in a fast-paced environment
- Familiarity with CRM tools (preferred)

Employment Type: Permanent.

- Working days after training: 5 days with 2 days rotational weekly off.
- Mode of work: Work from Office, Client Location Hitech City” Divya Sree’ Omega Budling Block C Hitech-city Hyderabad.

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