We are hiring an experienced Help Desk Executive to handle customer service requests, complaints, and coordination related to facilities and property maintenance for our projects.
Key Responsibilities:
* Handle customer complaints and service requests (civil, electrical, plumbing, housekeeping, etc.)
* Coordinate with site teams, vendors, and maintenance staff for timely resolution
* Track complaints, follow up till closure, and ensure customer satisfaction
* Maintain records, service logs, and reports
* Provide post-handover and facilities support to residents/clients
Requirements:
* 4+ years experience in Customer Service / Help Desk role
* Mandatory experience in Real Estate / Construction / Facilities sector
* Excellent communication skills in English, Hindi & Telugu
* Valuable coordination, documentation, and follow-up skills