- Develop and maintain relationships with key customer business and IT partners to understand their top business goals and priorities, act as an internal authority on your customers key value drivers and needs, and act as an internal point of contact on your customer to internal stakeholders.
- Help your customers achieve their business goals and outcomes on the Salesforce platform by:
- coordinating the completion of the Signature Success catalog of services as required for your customer
- providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer
- acting as an advisor to your customers for the adoption of current features of Mulesoft releases and identifying potential challenges and risks to your customers implementation
- reinforcing to your customer the value in the implementation of technical recommendations for improvement based on Architectural guidance
- Communicate the value of Signature Success. Be accountable for ensuring all stakeholders understand this value so that customers continue to renew Signature Success.
- During infrastructure service degradations or disruptions that occur during normal business hours, provide regular updates and communications to key customer contacts. Partner with internal teams like Signature Support delivery and the Critical Incident Center for after-hours coordination.
Following infrastructure incidents that impact customers, track the internal root cause analysis efforts to provide the customer a description of the cause and future prevention actions.
- Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues.
Technical requirement
Expertise in Mulesoft or TIBCO OR Boomi is required. Overall 8+ years with 6+ years of experience building or supporting enterprise-grade Java-based or Integration or API Management systems such as Mulesoft involving cloud providers. Solid understanding of MuleSoft AnyPoint Platform and various deployment models. Deep knowledge of Internet technologies and protocols such as TLS, HTTP, REST, Webservices, firewalls, web servers, proxy servers. Experience in Connectivity with Enterprise SaaS solutions such as Salesforce, Netsuite, Workday etc. Experience in implementation of CICD and non functional requirements such as audit, logging, security and monitoring.
Note: This role involves AMER shift alignment (6:30 PM - 3:30 AM).
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.