Summary

Own and govern the ServiceNow CMDB to ensure it is a trusted system of record supporting ITSM and ITOM

Drive data quality, CI lifecycle management, and integration with discovery and automation capabilities

Enable accurate impact analysis and operational decision-making

Key Responsibilities

- Define and govern CMDB strategy, standards, and processes (ITIL 4, CSDM)
- Manage CI lifecycle and maintain accurate relationships across infrastructure, applications, and cloud
- Drive data quality via audits, reconciliation, and KPI tracking
- Integrate CMDB with Discovery, Service Mapping, and external data sources
- Support Incident, Problem, and Change with impact analysis and root cause insights
- Partner with stakeholders to ensure adoption, accountability, and continuous improvement
- Identify and implement automation opportunities

Required Qualifications

- Hands-on ServiceNow CMDB experience
- Strong ITSM knowledge (Incident, Problem, Change)
- CI lifecycle and relationship modeling experience




- Discovery and data reconciliation knowledge
- Data governance and quality management experience

Preferred Qualifications

- Cloud platforms (AWS, Azure, GCP)
- ServiceNow ITOM (Discovery, Service Mapping)
- Scripting (PowerShell, Python)
- CSDM familiarity
- ServiceNow Data Foundations Certification

Nice to Have

- Knowledge Management exposure

Core Competencies

- Data-driven, process-oriented mindset
- Ability to influence cross-functional teams
- Transparent communicator (technical and business)
- Focus on scalability and standardization

Working hours-2:00 PM 10:00 PM IST

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior CMDB Engineer (Telangana)
🏢 Genesys
📍 Telangana