Department: Customer Experience / Clinic Operations
Reporting To: Assistant Store Manager
Employment Type: Full-time
Working Hours: Rotational shifts (10 AM 7 PM / 1 PM – 10 PM), 6 days a week

About the Role

If you come from a retail/store background and enjoy interacting with customers, this role is for you.

As a Hair Coach, you will be the frontline face of Traya Experience Centers, responsible for delivering a premium in-store experience, building trust with customers, and guiding them through their hair care journey.

This role is a mix of customer service, consultation support, and relationship management—similar to how you would engage, guide, and retain customers in a retail store environment.

What You’ll Do (Retail + Customer Experience Focus)

- Customer Interaction & In-store Experience:
- Welcome walk-in customers and ensure a warm, personalized experience
- Understand customer concerns and guide them through consultations

- Consultative Approach:

- Explain Traya’s treatment journey in a easy and relatable way
- Assist customers in understanding doctor recommendations and product usage

- Customer Retention & Relationship Building:

- Build long-term relationships with customers
- Motivate them to stay consistent with their treatment plans
- Drive repeat visits and product reorders

- Follow-ups & Engagement:

- Conduct regular follow-ups (calls/WhatsApp) at least 3-4 hours in a day
- Track customer progress and ensure satisfaction





- Handling Concerns & Objections:

- Address customer queries around usage, results, or concerns
- Provide reassurance and escalate to doctors when required

- Store Operations & Ownership:

- Maintain store hygiene, product display, and inventory checks
- Ensure smooth day-to-day clinic/store operations

- Customer Advocacy:

- Encourage reviews, feedback, and testimonials
- Deliver a high-quality experience that customers talk about

Who Should Apply

- Any Graduates
- Experience in retail stores, salons, wellness centers, or customer-facing roles
- 1–3 years of experience in customer handling / sales / service roles
- Strong communication skills (English, Hindi + local language)
- A people-first mindset with empathy and patience
- Comfortable with targets, customer engagement, and follow-ups
- Basic comfort with digital tools (CRM, WhatsApp, etc.)

What We Offer

- Opportunity to transition from retail/store roles to a fast-growing health-tech brand
- Exposure to consultative selling and customer experience roles
- Structured training and onboarding
- Competitive salary with performance incentives
- Clear growth path within clinic operations and customer experience

What Success Looks Like in This Role

- High customer satisfaction and engagement
- Strong repeat customer base
- Consistency in treatment adherence
- Positive customer feedback and reviews

📌 Customer Service Associate (Maharashtra)
🏢 Tatvartha Health
📍 Maharashtra