We are seeking a Technical Consultant Executive who is responsible for taking technical task in new customer implementations and providing technical service to existing customers on customer reported /requested technical issues/services. This includes data correction, data extractions and data loading at all times and ensuring that all the necessary action is taken to resolve a customer reported technical issues/requests.
Responsibilities
- Technical tasks on new implementation like configuration, data loading, branding changes etc
- Investigate technical Issues
- Manage the resolution process for customers relating to data and applications for a particular Module
- Track the technical issues and proactively emails/updating team with a status update or resolution mail
- Accept additional projects or areas of responsibility that will improve the teams performance
- Proactively contribute to the Technical Consultants team and the achievement of its goals.
- Participate in Product Reviews and provide inputs for Improvements
Skills and Experience
Skills Qualification
- SQL Server, SSIS and PowerBI with 3 years industry experience
- Excellent Communication, Quality Focus, Problem Solving, Documentation Skills, Logical Thinking, Analyzing Information, Multi-tasking etc
- BTech, MCA or MSc. In computers would be desirable
- MongoDB knowledge added advantage
Requirements
- Detail orientated with sound information of Problem-Solving skills
- Experience in customer technical service or working knowledge in SQL server
- The ability to learn and become experts in EHS Module/Product and develop a sound technical understanding
- Willingness to undertake additional projects and responsibilities from time to time
- Flexibility with work times
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.