1. Manage day-to-day operational issues related to Municipal E-Services applications.
2. Handle implementation and support activities for Municipal ERP and Citizen Service applications.
3. Support to team and end users for online submission
4. Interact with officers /End Users community related to product Implementation/ Support
5. Requirements collection and validation with client
6. User Training
7. Post Go Live Customer queries & support
8. Co-ordination with all stake holders
9. Assist in modification of specific Standard Operating Procedures (SOPs) and User Manuals of program
Job Responsibilities:
- Manage day-to-day operational issues related to Municipal E-Services applications.
- Handle implementation and support activities for Municipal ERP and Citizen Service applications.
- Coordinate with municipal officials, authorities, stakeholders, and end users.
- Collect, analyze, and validate client and departmental requirements.
- Provide training and functional support to users and municipal staff.
- Assist end users in online submissions and application usage.
- Prepare and maintain project documents, SOPs, user manuals, and reports.
- Identify functional gaps and prepare solution documents.
- Raise Change Requests (CRs) to the development team as per municipal requirements.
- Coordinate with HO team for issue resolution, enhancements, and deployment activities.
- Perform application testing validation and support User Acceptance Testing (UAT).
- Provide post go-live support and resolve customer/user queries.
- Monitor application performance and ensure smooth functioning of services.
- Maintain issue logs and ensure timely closure of support requests.
- Handle database-related activities and troubleshooting using SQL queries.
- Ensure proper communication and coordination between technical teams and municipal departments.
- Support implementation planning, project tracking, and stakeholder coordination.
Required Skills:
- Experience in E-Governance / Municipal ERP / Citizen-Centric Applications.
- Good knowledge of Municipal E-Services processes.
- Strong communication and client handling skills.
- Knowledge of SQL and database handling.
- Positive documentation and reporting skills.
- Ability to work independently and as a team player.
Strong problem-solving and coordination abilities.