Roles and Responsibilities
- Provide email support to customers through various channels (e.g., chat, email).
- Handle customer inquiries, resolve issues, and provide solutions in a timely manner.
- Work on international non-voice processes such as email support, blended process, CSR activities, etc.
- Collaborate with team members to achieve daily targets and goals.
- Maintain accurate records of customer interactions using CRM software.
Desired Candidate Profile
- 1-6 years of experience in BPO industry or related field.
- Robust communication skills for effective interaction with customers via email/chat.
- Ability to work on multiple tasks simultaneously while maintaining attention to detail.
- Proficiency in handling international voice/email processes including semi-voice calls if required.
- Contact HR: Yamanur K - (phone hidden)
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[email protected]
📌 Email Support Executive (Punjab)
🏢 TP
📍 Punjab