Leading BPO in Gurgaon Hiring: Team Leader / Assistant Manager
International Voice Process | CTC: Up to 9 LPA |
Immediate Joiners Preferred US Shifts
Eligibility:
- Minimum 1 year Team Leader experience in International BPO
- International voice process background
- Strong expertise in Operations Metrics: Attrition, Shrinkage, CSAT, NPS, SLA
- Excellent communication skills
- Candidates from BPO only
Role & Responsibilities:
- Supervise and coach a team of Game Changers for consistent performance
- Drive KPIs and ensure service delivery meets contractual & financial expectations
- Conduct team meetings, performance reviews, and corrective action plans
- Mentor, train, and develop team members while managing operations effectively
- Collaborate with other leaders to support program success
Key Skills:
- Solid leadership & coaching ability
- Excellent communication (written & verbal)
- Ability to multitask, prioritize, and deliver under pressure
- Proven track record in mentoring and performance management
Apply:
[email protected]
📌 Team Leader//International Voice process//BPO (Haryana)
🏢 Hiresquad
📍 Haryana