Hiring: Transactional Quality Manager International Voice Process

Location: Leading BPO, Bengaluru

Experience: 8+ Years

CTC: Up to 15 LPA

Role & Responsibilities

- Drive continuous improvement for key CTQs (NPS, CSAT, FCR) with an analytical mindset.
- Manage call quality & client-related KPIs with data-driven correlation and quantification.
- Evaluate effectiveness of Transactional Quality (TQ) interventions.
- Strengthen quality management processes/framework to enhance delivery standards.
- Ensure process control & compliance while managing audit requirements.
- Maintain knowledge consistency through calibration, quizzes, and D-Sat scrubbing.
- Collaborate with cross-functional teams and streamline communication with clients.
- Provide quality floor support, feedback, refresher sessions, and corrective training.
- Support cross-process/location teams and compliance audits.

Preferred Candidate Profile

- Graduate in any discipline.
- Green Belt Trained & Certified.




- Strong computer literacy and MS Office proficiency.
- Excellent communication & people management skills.
- Analytical and quantitative expertise with strong data handling/interpretation skills.
- Experience in Training & Transaction Quality (T&TQ;) systems, tools, and technologies.
- High maturity in handling clients, stakeholders, and peers in multicultural environments.
- Strong organizational, planning, and presentation skills.
- Versatile to work in a 24x7 environment (including night shifts/weekends).
- Proven ability to design and implement FMEA frameworks.
- Process-oriented with decision-making ability, prioritization skills, and resilience under pressure.
- Innovative thinker with a track record of process improvement initiatives.

How to Apply

Interested candidates can send their CV to: [email protected]

📌 Transactional Quality Manager/Quality Manager//TTQ//BPO (Karnataka)
🏢 Hiresquad
📍 Karnataka