Customer Complaint In-charge

Roles Responsibilities:

- Manage end-to-end customer complaint handling from registration to closure in SAP/system

- After registration compline the registered complaints, do the classification as per the matrix

- Initial analysis and assign action to the concerned department based on the nature of the complaint

- Ensure the field visit to affected areas within defined timelines.

- Record observation as per check list and prepare the report

- Conduct Root Cause Analysis using RCA tools ensure timely implementation and tracking of Corrective and Preventive Actions (CAPA).

- Monitor complaint trends and prepare monthly dashboard reports for management review.

- Conduct regular training and awareness programs on complaint handling procedures and timelines.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Complaint In - charge (Karnataka)
🏢 Acsen Agriscience
📍 Karnataka