Role & responsibilities

Shift Manager (Restaurant/QSR)

Key Responsibilities:

- Manage day-to-day restaurant operations during assigned shifts.
- Lead, motivate, and supervise Team Members to ensure smooth operations.
- Deliver excellent customer service and promptly resolve customer concerns.
- Ensure compliance with food safety, hygiene, and quality standards.
- Monitor product quality, portion control, and service standards.
- Manage shift scheduling, attendance, and manpower deployment.
- Handle cash management, billing, and daily sales reconciliation.
- Maintain inventory, reduce wastage, and ensure stock availability.
- Achieve sales, productivity, and operational KPIs.
- Train and coach Team Members to improve performance.
- Ensure restaurant cleanliness and adherence to brand standards.
- Support the Restaurant Manager in achieving business goals.

Preferred Profile:

- Graduate in any discipline.
- 25 years of experience in the QSR, restaurant, or hospitality industry.
- Strong leadership, communication, and problem-solving skills.
- Willingness to work in rotational shifts, weekends, and holidays.

Assistant Restaurant Manager (ARM)

Key Responsibilities:





- Assist the Restaurant Manager in driving restaurant performance and profitability.
- Manage daily operations while ensuring exceptional guest experience.
- Lead, coach, and develop Shift Managers and Team Members.
- Drive sales growth through local store marketing and upselling initiatives.
- Ensure compliance with food safety, statutory, and company SOPs.
- Monitor labour cost, food cost, inventory, and operational expenses.
- Review daily sales, productivity, and customer satisfaction metrics.
- Handle employee engagement, training, and performance management.
- Ensure timely recruitment, onboarding, and manpower planning.
- Resolve customer escalations and maintain high service standards.
- Conduct regular operational audits and implement corrective actions.
- Support achievement of revenue, profitability, and operational targets.

Preferred Profile:

- Graduate in any discipline.
- 4–8 years of experience in the QSR, restaurant, retail food, or hospitality industry.
- Minimum 1–2 years of team handling experience.
- Solid leadership, operational, and people management skills.
- Ability to work in a fast-paced environment and manage multiple priorities.

📌 Store Manager - Gurgaon (Haryana)
🏢 Eversub
📍 Haryana