Job Title: Customer Support Executive (Voice, Email & Chat)

Experience: 1+ Years
Shift: Day Shift
Working Days: 6 Days Working
Week Off: Rotational

Role Overview

This role is responsible for managing end-to-end customer interactions across voice, email, and chat channels. You will be expected to resolve queries efficiently, maintain service quality, and ensure a consistent experience across all touchpoints.

Key Responsibilities

- Handle customer queries via voice calls, email, and chat
- Ensure quick response times and high CSAT (Customer Satisfaction Score)
- Provide accurate and timely resolutions to customer issues
- Record and track all interactions in CRM/tools
- Identify and escalate critical issues when required
- Follow defined processes while maintaining problem-solving flexibility

- English (Excellent Mandatory)
- Hindi (Mandatory)
- Any one South Indian language (Tamil / Telugu / Kannada / Malayalam)

- Working knowledge of Excel and Google Sheets
- Ability to multitask and manage multiple conversations effectively
- Basic knowledge of CRM tools and customer support systems

📌 Customer Support Executive (Karnataka)
🏢 Jobs Territory
📍 Karnataka