Attend to all guests promptly and courteously; coordinate services as per their requirements.
Be aware of customers names, their appointment time and greet repeat customers with recognition and warmth.
Help customers fill the registration forms and any related documents.
Complete the Registration Process and generate UHID Cards for patients.
Handle VIP customers with special attention; ensure all departments are alert and services are smooth.
Ensure that customers are comfortable; keep track of them and in case of any changes to their schedule, update them at the earliest.
While talking to customers, pay full attention, understand their specific queries and respond appropriately. If you are unable to resolve the query, seek assistance from a senior.
Communicate updates of the patients to their relativestime to time.
Coordinate patient movement into Consultant chambers; be alert and track waiting patients.
Be aware of open slots for walk-in patients; schedule them as per availability.
Make bookings (reservations) for the beds if required; book appropriate bed type.
Admissions:
Receive admission request form from patient.
Conduct the admission process smoothly, ensure all documents are duly filled and signed by patient/attendant; all fields are filled in the admission portal; appropriate Bed is blocked
Collect deposit.
Escort patient to the floor and assigned room.
Nursing station and concerned consultant is informed about the admission
Administrative:
Understand Hospital Information System for carrying out billing jobs. Prepare bills by entering all lab orders, medications, and services given to patients.
Ensure day to day report of all the floors |areas reach the concerned authority without fail.