About the job
We?re looking for a Disputes Analyst to join our Risk and Operations team. The ideal candidate is a proactive problem solver and analytical thinker, with great communication skills, who will relish helping Nomod?s merchants fight customer disputes and chargebacks.
As a Disputes Analyst, you will:
- Support merchants in managing and challenging disputes and chargebacks
- Help to manage the portfolio of active dispute cases
- Process incoming disputes, analyse the transaction and dispute reason, and determine what information we require to challenge the dispute
- Engage with merchants via email, WhatsApp and voice, to gather additional information about the disputed transaction, to allow us to form a explicit picture of the activity taking place
- Assist the team leads in preparing and submitting dispute rebuttal documents
- Assist team leads to proactively investigate account behaviour and transactional activity, identify patterns, and help design, implement, and refine our processes, risk scoring, and underwriting models to minimise fraud, chargeback, and recovery risks
- Assist team leads in spotting patterns, contributing to our Help Centre content, and sharing recurring feedback to our Product and Engineering teams when appropriate
- Work with an agile, globally distributed team and be able to harness constructive feedback
- Be proud of what you work on, whilst obsessing about the quality of what you produce
- Have regular opportunities for career growth. We?re growing quickly and are forming new teams as we do. We have a bias towards internal promotion into leadership roles
- Ensure that everyone is blown away with their Nomod experience
You?ll experience what it is like to work in a fun, entrepreneurial, and high growth startup!
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Disputes Analyst (India)
🏢 Nomod
📍 India