We are looking for a Customer Support Team Leader to manage and guide a team of customer support executives in an NBFC environment. The candidate will be responsible for ensuring high-quality customer service, handling escalations, and improving team performance.
Key Responsibilities
- Lead and manage a team of customer support executives
- Monitor daily operations and ensure service level targets (SLAs) are met
- Handle customer escalations and provide timely resolutions
- Conduct team meetings, training, and performance reviews
- Track team productivity, quality, and adherence metrics
- Coordinate with internal teams (operations, sales, collections)
- Improve customer experience and satisfaction levels
- Prepare MIS reports and share performance insights with management
Key Requirements
- Minimum 3+ years of experience in customer support (preferably in NBFC/financial services)
- At least 1 year of experience as a Team Leader or in a supervisory role
- Strong communication and leadership skills
- Good knowledge of customer handling and escalation management
- Familiarity with CRM tools and MS Excel
- Ability to manage pressure and meet deadlines
Preferred Skills
- Experience in handling loan-related queries (personal loans, business loans, etc.)
- Knowledge of collections/support processes in NBFCs
- Robust problem-solving and decision-making ability
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Customer Support Team Leader (TL) (Karnataka)
🏢 Sayyam Investments
📍 Karnataka
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