Role & responsibilities

Key Responsibilities

- Handle customer queries and concerns efficiently through live chat support.
- Deliver accurate, timely, and professional resolutions while ensuring a high-quality customer experience.
- Understand customer needs and provide appropriate solutions with empathy and clarity.
- Build positive customer relationships and contribute to customer retention.
- Manage multiple customer conversations simultaneously while maintaining response quality and productivity.
- Escalate complex issues to the relevant teams, following defined processes and SLAs.
- Maintain accurate documentation of customer interactions and resolutions.
- Collaborate with cross-functional teams to ensure seamless issue resolution.
- Meet individual and team performance metrics, including quality, productivity, and customer satisfaction.
- Stay updated with product knowledge, policies, and process changes.

Required Skills & Qualifications

- 01 year of experience in Customer Support, Customer Service, or Live Chat Support.
- Excellent written and verbal communication skills.
- Fluency in both English and Hindi is mandatory.




- Strong conversation handling and interpersonal skills.
- Good problem-solving and analytical abilities.
- Ability to multitask and manage time effectively in a fast-paced workplace.
- Customer-centric approach with strong customer retention skills.
- Basic computer proficiency and ability to quickly learn support tools.
- Willingness to work 6 days a week, including rotational shifts and rotational weekly offs.
- Preference for candidates with a stable employment history and consistency within previous organizations.

Description

We are looking for a Customer Support Specialist – Live Chat to deliver exceptional customer service by handling customer queries through chat in a timely, professional, and empathetic manner. The ideal candidate should possess excellent written and verbal communication skills, strong problem-solving abilities, and a customer-first mindset. This role requires flexibility to work rotational shifts, rotational weekly offs, and a 6-day work week

Preferred candidate profile

📌 Customer Support Specialist (Karnataka)
🏢 Practo
📍 Karnataka