User Support & Helpdesk
Provide first-level technical support for desktops, laptops, printers, and peripherals.
Troubleshoot basic issues related to OS, applications, and user access.

-Infrastructure management both Cloud and Onprem
Administer and maintain Windows/Linux/Mac servers and client Machines
Manage user accounts, permissions, and access controls through Active Directory, Azure Entra, and related IAM tools.
Deploy, configure, and manage cloud resources (Azure/AWS)
-System Maintenance & Operations
Perform scheduled maintenance, updates, and patch management.
Manage backup, restore, and disaster recovery operations.
Handle configuration, installation, and troubleshooting of hardware, OS, and enterprise applications.
-Security & Compliance
Monitor logs, alerts, and security events; coordinate with security teams on threat response.
-IT Service Management (ITSM)
Respond to and resolve L1/L2 support tickets according to SLA timelines.

📌 System Engineer (Kerala)
🏢 Malabar Gold And Diamonds
📍 Kerala