- Manage daily reservation operations for individual and group bookings.
- Ensure all reservations are processed accurately and promptly.
- Maximize room revenue through effective yield and inventory management.
- Monitor room availability, occupancy forecasts, and booking trends.
- Coordinate with Front Office, Sales, Revenue, Housekeeping, and F&B; departments to ensure smooth guest arrivals.
- Handle VIP, corporate, travel agent, OTA, and group reservations.
- Maintain accurate guest profiles and reservation records in the Property Management System (PMS).
- Monitor online booking channels and ensure rate parity across all platforms.
- Handle reservation modifications, cancellations, and guest inquiries professionally.
- Resolve guest complaints related to reservations in a timely manner.
- Prepare daily, weekly, and monthly reservation and occupancy reports.
- Ensure compliance with hotel policies, SOPs, and brand standards.
- Train, coach, and supervise reservation associates.
- Achieve departmental service quality and revenue targets.