Key Responsibilities-

* Lead and monitor daily IT helpdesk operations

* Handle L2 support tasks related to system and user issues

* Troubleshoot Windows OS, Outlook, Teams, VPN, printer, and laptop/desktop-related issues

* Coordinate and redirect unresolved issues to relevant internal IT teams

* Manage ticket tracking and ensure SLA adherence

* Handle Office 365 administration tasks

* Ensure endpoint security compliance and antivirus management

* Support user account management and access requests

* Prepare and maintain IT asset documentation and inventory records

* Create and maintain SOPs, process documents, and knowledge base articles

* Maintain ISO-related IT documentation and audit records

* Coordinate onboarding and offboarding IT activities

* Support laptop/desktop preparation, configuration, and deployment





* Ensure proper documentation of incidents, assets, and configurations

* Guide and support helpdesk engineers in resolving daily technical issues

Required Skills

* Good knowledge of:

* Office 365 Administration

* Windows 10/11 Troubleshooting

* Outlook and Teams support

* Basic Active Directory administration

* VPN, printer, and hardware troubleshooting

* Ticketing systems and SLA handling

* Experience in:

* L2 system troubleshooting

* SOP creation

* ISO documentation

* IT asset management/documentation

* End-user support coordination

* Basic networking knowledge

* Valuable communication and coordination skills

📌 Network Engineer (Karnataka)
🏢 Infiniti Research
📍 Karnataka