- Monitor and evaluate call quality to ensure high standards of customer service.
- Analyze data and trends to identify areas for improvement and implement changes.
- Develop and maintain quality control processes and procedures.
- Collaborate with team members to achieve goals and objectives.
- Provide feedback and coaching to team members to enhance their performance.
- Identify and escalate issues or concerns to management as needed.
Job Requirements
- Minimum 2 years of experience in a quality analyst role, preferably in a BPO setting.
- Robust knowledge of quality control processes and procedures.
- Excellent analytical and problem-solving skills.
- Ability to work in a team environment and collaborate with others.
- Strong communication and interpersonal skills.
- Experience working with international clients is an asset.
- Any graduate can apply for this position.
📌 Quality Analyst (Malad)
🏢 TP
📍 Malad
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