Roles and Responsibility

- Manage and supervise a team of customer service representatives to achieve sales targets.
- Develop and implement effective strategies to improve customer satisfaction and loyalty.
- Analyze market trends and competitor activity to identify opportunities for growth.
- Collaborate with cross-functional teams to resolve complex issues and enhance process efficiency.
- Train and coach team members to enhance their skills and performance.
- Monitor and report on key performance indicators to senior management.

Job Requirements

- Proven experience in managing international BPO operations, preferably in a similar role.
- Strong knowledge of CRM systems and IT enabled services.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Solid analytical and decision-making skills with attention to detail.
- Experience working with global teams and stakeholders is highly desirable.

📌 Assistant Manager - International (Malad)
🏢 TP
📍 Malad