Roles and Responsibilities

- Provide chat support to customers through various platforms (e.g. WhatsApp, Facebook Messenger).

- Handle customer inquiries, resolve issues, and provide solutions via messaging apps.

- Utilize solid communication skills to build rapport with customers and maintain a positive tone.

- Meet performance targets for quality metrics such as first response time, resolution rate, and customer satisfaction.

Desired Candidate Profile

- Excellent written English language proficiency for effective communication with international clients.

- Ability to adapt quickly to new technologies and processes; willingness to learn new tools and software.

- Strong understanding of CRM systems and ability to work on multiple chats simultaneously.

- 1-6 years of experience in Chat Support or related field (BPO/Call Centre).

- Regards,
- Yamanur HR team.
- Contact: (phone hidden) or [email protected] with your resume and Mention that your applying for Mohali or Jaipur Chat Process.

📌 Chat Support Executive (Punjab)
🏢 TP
📍 Punjab