We are looking for a dynamic and result-oriented Experience Centre Head to lead our Chandigarh/Mohali Experience Centre. The ideal candidate will be responsible for driving sales growth, managing the overall Profit & Loss (P&L;), leading cross-functional teams, and ensuring an outstanding customer experience while establishing Spacewood as the preferred modular furniture brand in the region.
* Drive business growth and establish Spacewood as the leading modular Interior brand in the assigned region.
* Own and manage the Experience Centre's Profit & Loss (P&L;).
* Lead and mentor Design, Sales, and Project Execution teams to achieve business objectives.
* Develop and execute market expansion and sales strategies.
* Ensure exceptional customer experience throughout the sales and project lifecycle.
* Monitor operational efficiency and achieve revenue and profitability targets.
* Build strong relationships with customers, architects, interior designers, and channel partners.
* Analyze market trends, competition, and customer feedback to improve business performance.
* Ensure adherence to company policies, quality standards, and operational processes.
Experience Required
* 15+ years of overall professional experience.
* Minimum 35 years of independently managing a retail store or experience centre with complete P&L; responsibility.
* Prior experience in modular Interiors, home decor, industry is mandatory.
Qualifications
* Bachelor's Degree in Engineering.
* MBA is preferred.
Skills Required
* Strong leadership and people management skills.
* Proven experience in sales and business development.
* Excellent knowledge of retail operations and P&L; management.
* Customer-centric approach with solid relationship management skills.
* Strategic thinking and decision-making abilities.
* Excellent communication and presentation skills.
* Fluency in English, Hindi, and Punjabi.
About Spacewood
Spacewood is one of India's leading modular furniture manufacturers with over 30 years of expertise in designing and manufacturing modular kitchens, wardrobes, and home furniture. With 36 Experience Centres across India and expansion plans to reach 100 centres, Spacewood is focused on delivering exceptional customer experiences and driving market leadership.
Preferred candidate profile
* Strong business acumen with a proven track record of achieving sales targets.
* Ability to lead cross-functional teams and drive operational excellence.
* Experience in handling premium retail customers and high-value sales.
* Self-motivated, proactive, and capable of driving market expansion initiatives.
📌 Experience Centre Head (Punjab)
🏢 Spacewood
📍 Punjab
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