- Handle customer inquiries, concerns, and feedback via phone calls, emails, or chats in a qualified and courteous manner.
- Resolve customer issues promptly and efficiently by providing accurate information and solutions.
- Maintain records of all interactions with customers using CRM software to track progress and improve processes.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- Excellent communication skills for effective interaction with customers over the phone or through digital channels.
- Ability to work well under pressure in a fast-paced environment with multiple priorities.
- Basic knowledge of computer applications such as email systems and basic software programs.
📌 Customer Support Executive. (Karnataka)
🏢 Naukri e-Hire
📍 Karnataka
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