Telecaller / Customer Support Executive (Stock Market)
Job Description
We are looking for a confident and customer-focused Telecaller / Customer Support Executive to join our growing stock market education company. The ideal candidate will be responsible for handling WhatsApp inquiries, answering inbound calls, making outbound follow-up calls, and converting leads into course enrollments.
Key Responsibilities
- Handle all incoming WhatsApp inquiries professionally and promptly.
- Answer inbound calls and provide accurate information about our stock market courses and services.
- Make outbound calls to interested leads for follow-ups and conversions.
- Explain course details, pricing, schedules, and enrollment process.
- Maintain lead records and update customer details in CRM or Excel.
- Follow up with prospective students until they make a decision.
- Resolve customer queries politely and professionally.
- Coordinate with the sales and support team to ensure smooth onboarding.
- Meet daily call, follow-up, and conversion targets.
- Build strong relationships with potential and existing customers.
Preferred candidate profile
- Female candidates preferred.
- Excellent communication skills in Hindi (English is an added advantage).
- Pleasant and confident phone etiquette.
- Experience in Telecalling, Customer Support, Sales, or Counseling is preferred.
- Basic knowledge of WhatsApp Business, Microsoft Excel, and Google Sheets.
- Ability to convince and handle customer objections professionally.
- Positive listening and interpersonal skills.
- Positive attitude and target-oriented mindset.
- Interest in the Stock Market, Trading, or Financial Markets is a plus (training will be provided).