We're Hiring | Customer Support Specialist Google Ads (Blended Process)
Location: Downtown, Gurugram
CTC: Up to 5.2 LPA
Shift: Night Shift (24/7 Rotational)
Working Days: 5 Days a Week
Batch Joining: 1st Week of August
We're looking for Customer Support Specialists with hands-on Google Ads experience to join our growing team. If you have a passion for customer support, troubleshooting, and digital marketing, we'd love to hear from you!
Eligibility
- Graduate in any discipline
- 13 years of experience in Customer Service/BPO
- Mandatory: Experience in Google Ads
- Experience in a Blended Process (Voice, Chat & Email)
- Excellent English communication skills
- Comfortable working in rotational night shifts
Key Responsibilities
- Handle inbound and outbound customer interactions via Voice, Chat, and Email
- Troubleshoot Google Ads issues, including campaign setup, billing, ad disapprovals, and conversion tracking
- Deliver accurate, first-time resolutions with a customer-first approach
- Review historical case data to identify root causes and provide effective solutions
- Utilize AI-assisted tools to improve productivity and customer experience
- Document customer interactions, follow processes, and maintain high-quality standards
- Track follow-ups, manage reopened cases, and prioritize workload efficiently
- Identify recurring issues and provide feedback to improve advertiser experience
Required Skills
- Robust analytical and problem-solving abilities
- Excellent written and verbal English communication
- Ability to multitask across multiple tools and systems
- Customer-focused mindset with strong process adherence
- Basic understanding of digital marketing concepts
- Familiarity with Google Analytics and Merchant Center is an added advantage
Assessment Requirement
- Assessment Score: 65
- English Proficiency: B2
Interested candidates can share their updated resume via LinkedIn or connect with me directly for more details.
[email protected]
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📌 Customer Support Specialist (Haryana)
🏢 TP
📍 Haryana