We have a suitable opportunity in the Supply Chain function for the position of a Supply Chain Regional Customer Care Manager for the General Trade and/or CSD, Institutional, Exports accounts based out at our Regional Offices in North (Gurgaon) & West (Mumbai). In this Individual Contributor Role, you are expected to drive effective stock in trade management, on shelf/online availability of stock, customer relationships, operational and supply-chain excellence. The individual should be a champion of automation and is expected to take data driven decisions. You should be able to do root cause analysis to recommend process improvements. You should have minimum 1 to 3 years of qualified experience.

Key Job Responsibilities:

- Deliver maximum product availability ensuring healthy inventory level and optimal supply chain set-up.
- Manage catalogue, align with Customers and Commercial teams, and contribute to its rationalization to minimize tail, Slow moving and Obsoletes.
- Analyze the Order to Cash Execution metrics for the Customers to improve efficiency of our order execution process including Order-to-Delivery lead times, Dispute Rate and Cost-to-Serve.
- Work closely with Commercial team to ensure usage of DMS (Distributor Management System) in the most effective way enabling right ARS norms, Quota & Promo ordering logics.
- Work closely with the Customer and our Commercial teams to plan availability of Promotions and launches, and for campaigns & events.
- Prepare and analyze supply chain metrics and review it regularly with Customer teams to maximize LOreal catalogue availability and business delivery.
- Work closely with Customer and/or operations senior leaders on strategies to reduce cost, lead time, and waste across the end-to-end supply chain.
- Lead Key Supply Chain transformation projects with related Supply Chain experts in other verticals and Business function experts to optimize, simplify and upgrade the systems and processes of Key Account end-to-end Supply chain.




- Find opportunities on the customer service portfolio tools and provide ideas to improve operational efficiency.
- Act as single point of contact to drive process changes in OTC Cycle.
- Ensure end-to-end Supply Chain processes are supporting customer and business needs. When challenges occur, work with functional leads to drive improvements.
- Provides leadership to Customer Service operations team consisting of Customer service Associates (3rd party resources).
- To create long-term solutions that automate or simplify processes - Identify opportunities to enhance relationships with key or strategic customers.
- Will be involved in negotiation of operational changes with customers in partnership with the Commercial teams to drive Supply Chain improvements.
- Ensures Customer Service operational team delivers keeping Customer Centricity in focus, builds & maintains connect with Commercial/Sales team, Logistics Team, & Regional finance controllership team.
- Collects data and reviews operations reports to understand areas of improvement. Works to support project identification, prioritization, and selection process.
- Maintains open channels of communication across Customer Service organization to drive quality customer service.

Key Competencies:

- Understanding of end-to-end supply chain processes including order to cash.
- The ideal candidate will be a self-starter with a high level of proactiveness, flexibility and commitment to anticipate issues and solve for it.
- Candidate needs to be the face of Supply Chain team for the accounts he/she is handling and be able to take decisions in consultation with the leadership of the respective division/function.
- Possesses strong analytical and numerical skills with strong experience of Excel, including Macros, V-Lookups and Pivot Tables.

Key Relationships:

- Reports into Customer Care Lead based @ HO – Mumbai.
- Stakeholders: HO/Regional Commercial Lead & Regional Commercial teams, HO/Regional Logistics Team, Supply Chain Planning teams, Marketing & Finance teams.

Education:

- MBA from premier institute.

Physical Demands (e.g. % travel):

- To Customer / Client sites within the region (less than 10%).

📌 Supply Chain Regional Customer Care Manager- North (Haryana)
🏢 LOREAL
📍 Haryana