Job Description

- Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems.
- Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation.
- Provides effective and timely resolution of users problems, queries or complaints.
- Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.
- Positions on this level are fully proficient in executing established standards.
- Works independently within set frames and follows set course.
- Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical skilled experience in a particular area.
- Develops own knowledge, shares best practice and develops relevant/appropriate solutions.
- Positions at this level are expected to continuously improve the day-to-day activities/processes.
- Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.

📌 Desktop & Site Support Engineer (Haryana)
🏢 TP
📍 Haryana