Messaging Services Advisor applies a wide application of theories, concepts, and principles in identifying customer needs and managing and supporting systems. Performs complex issue analysis and may perform SME role on accounts. Providing steady state support to the messaging infrastructure, handling on-call support responsibilities, handling escalations, critical issues, server maintenance activities, mentoring team members and other day to day support operations. Expert on Messaging technologies- SharePoint Online, SharePoint On-Premises servers and OneDrive for Business.

A customer-centric approach with a focus on delivering high-quality support. Strong verbal and written communication skills, with the ability to explain technical concepts to end users Understanding their requirements and creating a positive client experience throughout the total client journey. Versatile working in shifts supporting 24X7 steady state operations. Individuals understand their own area and can perform all facets of their role. Good analytical, excellent communication and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks. Works on abstract and complex problems requiring evaluation of intangible variables. Integrates trends, data and information into plans, deliverables and recommendations. Provides advanced technical support within area of expertise to clients on complex integration issues and escalation. Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions. Regularly exercises discretion and independent judgment on technical matters. Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job. Builds deeper understanding of processes, procedures, customers and organization Flexibility to adapt to changing technologies and environments, with a proactive approach to continuous learning

Technical Skillset-





- Health checks, server capacity management and proactive configuration management support
- In-depth knowledge of SharePoint Online architecture, site collection administration, permissions models, and Microsoft 365 ecosystem
- Security hardening and patch/update management support
- Collaboration components configuration management
- Search engine configuration management and Content management configuration support
- Manage site collection administration, permissions, content types, lists, libraries, workflows, and templates. Configure advanced features such as hub sites, managed metadata, search optimization, and retention policies.
- Utilize monitoring tools and analytics (e.g., Microsoft 365 Security & Compliance Centre, SharePoint Admin Centre) to track usage, performance, and compliance metrics. Generate and present regular reports to management.
- Use PowerShell to manage, automate, and script SharePoint and OneDrive environments
- Integrate SharePoint with Microsoft 365 services (Teams, OneDrive, Power Platform). Establish best practices for site provisioning, metadata, and taxonomy.
- Establishing and enforcing organization-wide policies for data retention, sharing settings, and security protocols to ensure compliance with regulatory standards.
- Interact with Microsoft support to resolve tenant-level issues or service outages

Qualification

Bachelor s degree in computer science, Engineering, or related field. 8+ years of experience in administration and support of M365 workloads. Strong knowledge and skills in M365 services and features, such as SharePoint Online and Security and Compliance. Excellent communication, collaboration, and problem-solving skills. Certification in Microsoft 365

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Messaging Services Advisor (Karnataka)
🏢 Ztek Consulting
📍 Karnataka