Role & responsibilities

- Create and manage customer orders in SAP, ensuring the end-to-end order-to-dispatch process meets both customer satisfaction and sales team expectations.
- Handle customer orders and inquiries for allocated region customers via email and phone, providing timely and accurate responses.
- Maintain a solid understanding of the product range and anticipate customer needs to offer proactive solutions.
- Collaborate closely with internal teams, such as Sales, Supply Chain & Logistics, and Product Development, to resolve customer issues efficiently and improve service delivery.
- Manage and update customer master data within SAP, ensuring accuracy and compliance.
- Follow up on all orders from initiation to completion, ensuring customers and sales teams are kept informed throughout the process.
- Provide accurate dispatch and delivery information to customers and the sales team to avoid delays or misunderstandings.




- Understand the production process within the factory and communicate expected delivery times for materials to customers and sales teams.
- Monitor team performance, ensuring high standards of service and efficiency.
- Escalate complex issues to supervisors or National sales head when necessary.
- Meet individual and team performance goals related to customer service metrics such as response time, satisfaction, and resolution rates.

Preferred candidate profile

- Excellent communication skills, both verbal and written.
- Proficiency in MS Office Suite (Word, Excel, Outlook)
- Having SAP Knowledge is an added advantage
- Familiarity with CRM systems and practices.
- Positive attitude and professionalism.

📌 Customer Support Executive (Tamil Nadu)
🏢 AMANN Group
📍 Tamil Nadu