Job Description Job Title Manager Business Analyst Location Gurgaon HO Department Digital Technology Function Information technology Reporting to Assistant Vice President Band 4

Job Summary

We are looking for a Business Analyst with strong product thinking who can bridge the gap between business intent and technology execution. The role requires deep expertise in requirements gathering, solution design, and end-to-end ownership of digital features while applying a product managers lens to prioritize impact, shape the user journey, and drive adoption. The ideal candidate will leverage AI tools and emerging technologies to accelerate discovery, automate routine analysis, and deliver faster, smarter outcomes in a consumer-facing, technology-driven environment.

Key Responsibilities:

- Partner with business teams to define business requirements to meet the product objectives. Ensure requirements are within our business standards and guidelines and align with our business strategy and objectives.
- Managing Business Requirement for new digital insurance journeys and enhancements in the digital systems including B2B and B2C assets
- Transform Business requirements/ask into user stories
- Provide consultancy to business for their digital needs on individual/group life products and enhancements.
- End to end responsibility and ownership of solutions from Designing till their implementation (done in Project Mode)
- Co-creating the product roadmap with the product manager to implement recent features, enhancing existing features or sun-setting redundant features
- Involved in creating a prototype and ensuring that the product is tested for technical robustness
- Communicate, collaborate, and negotiate with key stakeholders (business groups, control groups etc.)
- Review work closely with various business partners and other departments to create future proof solutions covering digital, automation, APIs, integration and Resource management
- Evaluating and implementing new frameworks, tools as part of projects
- Responsible for building and managing governance processes and making sure teams are consciously adhering to Processes
- Be accountable for scrum team deliverables and KPIs.



Monitor and measure progress on user story delivery and sprint team velocity. Review metrics to measure value and identify opportunities for improvement.
- Provide technical expertise in solving/troubleshooting performance other non-functional requirements
- Study digital solution performance on the field, identify the user issues, and get the technical issues sorted
- Training Knowledge Management within the team and stakeholders
- Leading the team of business partners to co-create technical solutions for business problems
- Ensure quality deliveries are done on time for SIT/UAT, provide testing support
- Work with operations and technical teams to research and resolve production issues. Clarify ambiguities and customer experience based on business requirements and product objectives. Market Skills and Certifications
- Managing the Information Security and Compliance risks for the product
- Managing Product Backlog, Scrum Team, and Prioritization
- Working with UI/UX team on creating Design
- Embed AI as a first-class capability in business analysis, product design for customers.
- Personally use AI tools (ChatGPT, Copilot, Claude, Gemini, or equivalent) to accelerate PRD/BRD drafting, competitive research, data analysis, sprint documentation, and stakeholder communication.
- Champion a culture of AI experimentation within the team run internal ideation sprints, build proof-of-concepts, and establish frameworks for evaluating AI feature ROI.

OTHER RESPONSIBILITIES:

To maintain a healthy working relationship with the business users and other members of the IT Team

Responsible for overall performance, cost and delivery of technological solutions

Measures of Success:

On-time, defect-free delivery of digital features aligned to business priorities





Quality and completeness of BRDs, user stories, and solution design documents

Sprint velocity and reduction in rework / change requests post sign-off

Digital adoption and engagement metrics for features owned

Stakeholder satisfaction business, technology, and distribution partners

Reduction in manual effort through AI-assisted automation initiatives

SLA compliance and defect repetition rates

Customer satisfaction ratings on digital touchpoints

Key competencies/skills required:

Strong business analysis with hands-on experience in consumer-facing, technology-driven environments (Insurance / BFSI preferred)

Proven ability to write crisp user stories, BRDs, and functional specs with zero ambiguity

Able to prioritise, sequence, and manage a feature backlog independently

Experience with Agile / Scrum methodology; worked with tools like Jira, Confluence, or equivalent

Understanding of APIs and system integration; experience working on API integration projects

Familiarity with GenAI tools (ChatGPT, Claude, Copilot, or similar) in a professional context

Understanding of mobile and web application technologies

Ability to prototype and validate solutions rapidly before full development commitment

Strong communication and facilitation skills comfortable presenting to senior stakeholders

Analytical mindset with ability to interpret data, spot patterns, and draw actionable insights

Passionate Problem Solver and Can do attitude , self-driven with sound communication articulation skills

Desired qualifications and experience:

B.E / MCA / MBA /degree from a reputed institute

5-6 years of strong business analysis experience with hands-on software development background

Should have delivered at least 2-3 large projects preferably in insurance domain

Should be working or should have worked with reputed organizations or startups

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Manager - Digital Solutions (Haryana)
🏢 Axis Max Life Insurance
📍 Haryana