Roles and Responsibilities

- Manage daily operations of the e-commerce business, ensuring seamless service delivery to customers.

- Oversee logistics operations, including inventory management, transportation, and warehousing.

- Develop and implement strategies to reduce operational costs without compromising quality or customer satisfaction.

- Analyze key performance indicators (KPIs) to optimize processes and improve overall efficiency.

- Collaborate with cross-functional teams to drive growth through effective project management and stakeholder coordination.

Required Skills

- 812 years of Operations Management experience.
- Solid People Management and team leadership.
- Experience in Business Operations and Process Improvement.
- Knowledge of KPI, SLA, and Performance Management.
- Experience with Project Management and Stakeholder Management.
- Strong analytical and problem-solving skills.
- Good communication and decision-making abilities.
- Experience with Excel, SQL, Power BI, or Tableau is preferred.

Preferred Industry Experience

- Logistics
- Supply Chain
- E-commerce
- SaaS
- FinTech

📌 Senior Operations Manager (Haryana)
🏢 Trikaya ( SHIPRA)
📍 Haryana