Job Summary

We are seeking a agile and experienced General Manager Sales & Parts to lead and manage the Sales and Parts departments of our koda dealership. The ideal candidate will be responsible for achieving vehicle sales targets, maximizing parts business, improving profitability, ensuring customer satisfaction, and maintaining OEM standards. The General Manager will provide strategic leadership to both departments while driving business growth and operational excellence.

Key Responsibilities

Sales Management

- Develop and implement sales strategies to achieve monthly and annual vehicle sales targets.
- Monitor sales performance, enquiry conversion, retail performance, and team productivity.
- Drive retail, corporate, exchange, and fleet sales.
- Ensure effective lead management through CRM.
- Conduct regular sales reviews and performance meetings.
- Maintain high levels of customer satisfaction (CSI).

Parts Management

- Oversee complete Parts Department operations.
- Ensure optimum inventory levels and stock availability.
- Monitor parts ordering, procurement, storage, and distribution.
- Improve parts sales and profitability.
- Control inventory ageing and minimize obsolete stock.
- Ensure OEM parts standards and audit compliance.

Business & Financial Management

- Prepare departmental budgets and monitor revenue and profitability.
- Review daily, weekly, and monthly MIS reports.
- Optimize operational costs while improving business performance.
- Achieve sales, gross margin, and profitability targets.

Team Leadership

- Lead, mentor, and develop Sales Managers, Parts Managers, and their teams.




- Set departmental KPIs and monitor performance.
- Conduct training, coaching, and performance appraisals.
- Build a high-performance and customer-focused culture.

Customer Relationship Management

- Ensure exceptional customer experience across Sales and Parts.
- Handle customer escalations professionally.
- Improve customer retention and repeat business.

Compliance & OEM Coordination

- Ensure adherence to koda dealership policies and OEM guidelines.
- Coordinate with OEM representatives for audits, campaigns, and business reviews.
- Maintain compliance with statutory and company policies.

Required Qualifications

- Bachelor's Degree in Business Administration, Marketing, Automobile Engineering, or related field.
- MBA preferred.
- 1015 years of experience in the automobile dealership industry.
- Minimum 5 years of experience in a senior leadership role handling Sales and/or Parts operations.
- Experience in a passenger vehicle dealership is mandatory.

Required Skills

- Strong leadership and team management.
- Sales strategy and business development.
- Parts inventory management.
- Financial planning and profitability management.
- Customer relationship management.
- Excellent communication and negotiation skills.
- Strong analytical and decision-making abilities.
- Knowledge of Dealer Management System (DMS), CRM, MS Excel, and MIS reporting.

Key Performance Indicators (KPIs)

- Vehicle Sales Target Achievement
- Parts Sales & Revenue Growth
- Gross Profit & Departmental Profitability
- Inventory Turnover Ratio
- Customer Satisfaction Index (CSI)
- Team Productivity
- OEM Audit Compliance
- Employee Retention

📌 General Manager (Baner)
🏢 G. K. Associates
📍 Baner