With over 80 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace and defense, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day approximately 8,700 employees are helping customers in nearly 100 countries stay competitive. Kennametal generated $2.1 billion in revenues in fiscal 2023.
Secondary Skills : Firewall/URL Filtering/Load Balancers/Wireless (Good to Have)
Work Experience : 4-5 Years
Roles & Responsibilities :
- Troubleshooting severity 1 & 2 Issues in the devices.
- Provide support to Network hardware/software/configuration as assigned by Monitoring Team Timely closure of incidents. Quality of resolution notes
- Keep customer satisfaction high
- Reduce user downtime.
- Analyze chronic problems.
- Provide Industry best practices and Standards.
- Maintain the hardware Inventory Update to date
- Provide specialized hardware / software / network problem diagnosis / resolution.
- Route physical problems to onsite hands and feet support staff
- Coordinate H/W Maintenance activity with 3rd Party for hardware installation, troubleshooting and fixing hardware issues
- Upgrades based on current technology/New deployments
- Create Standard Operating Procedure (SOP s)
- Network Capacity Planning
- Packet Capture Analysis
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.