About Velocity

Velocity is a leading provider of enterprise Financial Crime (FinCrime) solutions, helping financial institutions strengthen compliance through innovative SaaS products. Our platform supports AML Transaction Monitoring, Sanctions Screening, Customer Due Diligence (CDD/KYC), Fraud Detection, and Regulatory Reporting for organizations operating in highly regulated environments.

About the Role

We are seeking an experienced Director, Client Portfolio & Delivery to lead strategic enterprise client portfolios across our Financial Crime Compliance (FinCrime) SaaS platform. This leadership role is responsible for managing executive client relationships, commercial governance, delivery oversight, and post-go-live client success while ensuring long-term value realization and sustainable business growth.

The ideal candidate will possess strong leadership, commercial, and stakeholder management skills with a proven track record of managing large enterprise accounts, driving customer success, and delivering complex SaaS implementations.

Key Responsibilities

- Own and manage a portfolio of strategic enterprise clients, ensuring customer satisfaction, retention, and business growth.
- Build and maintain executive relationships with client stakeholders, acting as the primary point of contact for strategic engagements.
- Lead Quarterly Business Reviews (QBRs), executive steering committee meetings, and roadmap discussions.
- Oversee Statements of Work (SOWs), change requests, contract renewals, and commercial governance to ensure scope and revenue integrity.
- Drive portfolio growth by identifying expansion opportunities, cross-selling additional platform capabilities, and supporting strategic account planning.




- Collaborate with Delivery, Product, Engineering, Support, and Sales teams to ensure successful project execution and smooth post-go-live transitions.
- Act as the senior escalation point for critical delivery, production, and customer issues, ensuring timely resolution and stakeholder communication.
- Monitor delivery milestones, project risks, resource planning, and overall portfolio health to ensure predictable and successful outcomes.
- Review support requests and enhancement requirements to ensure appropriate governance and commercial alignment.
- Track portfolio performance, customer health, revenue forecasts, billing accuracy, and key business metrics.
- Drive continuous improvements in client engagement, governance processes, and service delivery.

Qualifications & Expertise

- Bachelor's degree in Business, Computer Science, Engineering, Information Technology, or a related field; an MBA is preferred.
- 12- 18+ years of experience in Client Delivery, Professional Services, Customer Success, Consulting, or Enterprise SaaS Delivery.
- Proven experience managing strategic enterprise clients and large-scale software implementations.
- Strong commercial acumen with experience managing Statements of Work (SOWs),change requests, contract negotiations, renewals, and revenue governance.




- Experience managing multi-million-dollar client portfolios and driving customer retention and expansion initiatives.
- Strong understanding of SaaS implementation, support, customer success, and post-production governance.
- Experience working in Banking, Financial Services, FinTech, AML, Fraud, KYC, Sanctions, or other regulated industries is highly preferred.
- Excellent stakeholder management skills with the ability to engage senior executives and influence strategic decisions.
- Robust leadership, negotiation, risk management, conflict resolution, and decision-making capabilities.
- Proven ability to manage cross-functional teams and collaborate effectively with Product Management, Engineering, Delivery, Support, and Sales organizations.
- Strong analytical skills with experience monitoring portfolio health, delivery metrics, financial performance, and customer success indicators.

Preferred Qualifications

- Experience managing enterprise FinCrime, AML, Fraud, KYC, Compliance, or Risk Management platforms.
- Knowledge of cloud-based SaaS products and enterprise software delivery methodologies.
- Experience with Agile delivery methodologies and large-scale digital transformation programs.
- PMP, ITIL, Scrum, or other relevant project or service management certifications are an added advantage.

Benefits & Perks

- Remote-first work environment with flexible working hours.
- Joining bonus for immediate joiners (as per company policy).
- Comprehensive health insurance coverage.
- Opportunity to work on cutting-edge FinCrime SaaS products with global teams.
- Wi-Fi reimbursement for remote working.

📌 Director, Client Portfolio & Delivery (Karnataka)
🏢 alacer
📍 Karnataka