IT Support & Network Technician

Location: Corporate Office Udaipur, Rajasthan

Experience: Minimum 3 Years

Employment Type: Full-Time

Industry: Healthcare / IVF / Multi-Location Operations

Job Summary

We are seeking a skilled and proactive IT Support & Network Technician to manage hardware, networking, and IT infrastructure across our corporate office and branch locations. The ideal candidate should possess strong troubleshooting abilities, hands-on experience with network devices and firewalls, and be willing to travel for installation, maintenance, and support activities.

Key Responsibilities

- Assemble, install, configure, and troubleshoot desktops, laptops, printers, and other IT hardware.
- Diagnose and resolve hardware, software, operating system, and peripheral issues.
- Install, configure, and maintain LAN, WAN, Wi-Fi networks, routers, switches, and access points.
- Configure, manage, and troubleshoot firewalls, VPNs, and network security settings.
- Monitor network performance and ensure high availability with minimal downtime.
- Install and maintain CCTV systems, biometric devices, IP phones, and other network-enabled devices.
- Manage user accounts, email configuration, system access, and basic Active Directory administration (preferred).
- Perform preventive maintenance, regular system health checks, and data backup verification.
- Coordinate with external vendors and ISPs for internet connectivity, hardware procurement, and technical support.
- Maintain IT asset inventory, documentation, and service records.




- Provide remote and on-site technical support to multiple branch locations.
- Ensure compliance with IT security policies and best practices.
- Be available to travel to company locations for setup, maintenance, troubleshooting, and IT infrastructure projects.

Required Skills

- Must be open to travel across India
- Strong knowledge of computer hardware assembly and troubleshooting.
- Hands-on experience with networking concepts including TCP/IP, DNS, DHCP, VLANs, and VPNs.
- Experience configuring and managing firewalls (Fortinet, Sophos, SonicWall, Cisco, MikroTik, or equivalent).
- Positive understanding of Windows operating systems and Microsoft Office environment.
- Knowledge of network security and endpoint protection solutions.
- Ability to diagnose and resolve technical issues independently.
- Strong communication, documentation, and problem-solving skills.

Qualifications

- Diploma/Bachelor's Degree in Computer Science, Information Technology, Electronics, or a related field.
- Relevant certifications such as CCNA, MCSA, CompTIA A+, Network+, Fortinet NSE, Sophos, or equivalent will be an added advantage.

Preferred Candidate Profile

- Minimum 3 years of hands-on experience in IT Support and Networking.
- Experience managing IT infrastructure for multi-location organizations is preferred.
- Willing to travel frequently to branch locations as per business requirements.
- Ability to work independently and respond quickly to technical issues.
- Valid two-wheeler/four-wheeler driving license will be an added advantage.

📌 IT Support & Network Technician (Rajasthan)
🏢 Wonder IVF
📍 Rajasthan