- Handle customer inquiries and resolve issues professionally.
- Provide exceptional customer service and ensure satisfaction.
- Collaborate with internal teams to enhance customer experience.
- Develop and maintain strong relationships with customers.
- Identify and escalate potential issues to senior management.
- Meet or exceed performance targets and quality standards.
Job Requirements
- Graduate degree required, preferably B2.
- Excellent language proficiency is mandatory.
- Strong communication and interpersonal skills essential.
- Ability to work in a fast-paced setting and meet deadlines.
- Proficient in using CRM software and technology.
- Strong problem-solving and analytical skills necessary.