- Handle customer inquiries and resolve issues professionally.
- Provide exceptional customer service and ensure satisfaction.
- Develop and maintain robust relationships with customers.
- Collaborate with internal teams to improve overall customer experience.
- Identify and escalate complex issues to senior management.
- Analyze customer feedback and suggest improvements.
Job Requirements
- Graduate degree required, preferably B2.
- Excellent language proficiency is mandatory.
- Strong communication and interpersonal skills are essential.
- Ability to work in a fast-paced environment and meet targets.
- Experience in CRM or IT-enabled services is preferred.
- Strong problem-solving skills and attention to detail are necessary.